Arbejd hos Wiggle

Our History

 Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Come Join the Wiggle Team - How to Apply

 Come Join the Wiggle Team - How to Apply

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

How to Apply

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wigglecrc.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

We are always looking for talented individuals who are passionate about what they do! We offer rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

 

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we also offer you:

• Excellent career progression opportunities

• A company culture that promotes work life balance

• Commitment to continued learning and development

• 25 days annual leave, with an additional day after 3, 5 and 10 years’ service, to a maximum of 28 days

• Pension & Life Insurance

• Staff discount

• Healthcare Scheme and an Occupational Health service

• Flexible working hours are available for some of our roles

• Free tea and coffee

• Onsite parking

• Monthly company sporting events

• Casual dress

Customer Service Adviser Product Expert

Job Title:  Customer Service Advisor - Product Expert 

Location:  Portsmouth

Position type: Full time, Permanent

Do you understand the importance of outstanding customer service?

As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 3 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!

UI Designer

Job Title:  UI Designer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced UI Designer to join the ride!

What will you be doing?

You will be responsible for contributing to the development of the User Interface across all customer contact points at WiggleCRC with the aim of creating a seamless and consistent design language across each of the individual company brands.

Responsibilities:

  • Communicate design rationale and approach and how it relates to research findings, brand requirements and user needs. Prototype concepts from those designs for validation through testing.
  • Follow, contribute and maintain a shared design language system for each of our brands, for reuse across our digital platforms.
  • Design for mobile, tablet and desktop (device agnostic) using responsive web design and mobile first techniques.
  • Participate in and contribute to design critiques and post project reviews
  • Promote discourse about good design as a positive impact on the user. Promote UI within the company, especially around the design language systems that we create and maintain for the company to use.
  • Constantly review new developments within the design industry, identifying new trends in user interface design, industry tooling, and design processes. Be able to understand which parts of the design to retain and which to improve upon.

Experience:

  • 5+ years of previous User Interface Design
  • Proven ability to use various design tools such as Figma (would be our preferred choice) to create component libraries for design systems
  • Design system experience essential. Atomic Design systems, working with application like Adobe DSM, ZeroHeight
  • Good working knowledge of UX and Interaction Design
  • Previous experience iterating on high-fidelity mock-ups.
  • Previous experience working in an Agile environment with e-commerce industry knowledge would be highly advantageous.

 

Salesforce Lead Technical Developer

Job Title: Salesforce Technical Lead

Location: Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Salesforce Developer to join the team in either our Portsmouth or Belfast office.

The Salesforce Tech Lead will effectively own the relationship with our Salesforce Account Team and will work to ensure we are using the tools within Salesforce effectively and that we have the right integrations to enable successful execution of cross-channel customer communications. The SPM will also oversee the build & delivery of all trade related emails across Chain Reaction Cycles and Wiggle.

What will you be doing?

  • Manage a team of CRM / Email Developers
  • Lead development and delivery of all trade emails for Chain Reaction Cycles and Wiggle
  • Maintain and develop strong links to Chain Reaction Cycles and Wiggle Brand Marketing teams to ensure trade and brand position requirements are met
  • Work closely with the Customer Journey Manager to structure and execute cross-channel communications to achieve the defined KPIs
  • Clearly define data requirements to enable execution of Customer Journey roadmap. Working closely with Marketing Data & Analytics to create data requirement briefs
  • Push our use of Marketing Tech to increase relevancy and personalistion
  • Own SMS, APP and further channel integrations / audience sharing to 3rd party marketing platforms
  • Have a clear understanding of the customer journey roadmap and work to configure the marketing technology to ensure delivery of same
  • Ensuring data tracking and tagging requirements are met
  • Working with our deliverability partners to maintain top delivery rates for all email campaigns

Who are we looking for?

  • 2+ years using an enterprise email marketing platform. Salesforce preferred.
  • Proven experience in creating, scheduling, testing, and executing one-time and automated email campaigns
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns. You must be very comfortable using data to make recommendations and drive decisions • Comfortable using and editing HTML, AMPScript / Java
  • Experience working with enterprise level email service providers such as IBM Marketing Cloud, Salesforce etc.
  • Sound knowledge of email best practices, industry trends, and laws regarding email communication (GDPR)
  • Excellent Microsoft Office skills, including a strong working knowledge of Excel. • Familiarity with Salesforce or other CRM systems
  • Experience in B2C marketing • Experience using SQL and similar queries to analyse data
  • Additional languages are a plus
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.
  • Solid communication skills and ability to communicate with senior stakeholders across a range of departments
  • Solid project management skills
  • Ability to manage, drive and motivate a multidiscipline team

 

Customer Service Adviser

Job Title:  Customer Service Advisor 

Location:  Portsmouth

Position type: Full time, Permanent

Do you understand the importance of outstanding customer service? Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during sale and after-sale queries related to all products, brands, and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 - 14:00

Week 3 and 4: 14:00 - 22:00 1 in 3 weekends, shifts between 10:00 - 18:00

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email.
  • Monitoring, responding, and resolving customer queries on Social media.
  • Monitoring and responding to customer reviews across various platforms.
  • Calling customers when they request a call back service to answer their queries / resolve any issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task.

Knowledge, Skills, and Experience:

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimize service delivery to our customers

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture that encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, and a smart casual dress code.

What’s next?

Are we the saddle to your bicycle? Well if so, come join the team and send over your CV to our Talent Team.

Why not stand out and send us your cover letter with your application. #comejointheride!

Systems Administrator

Job Title:  Systems Administrator

Location:  Portsmouth/ Wolverhampton

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experience Systems Administrator to be based at our distribution centre in Bilston or our Head office in Portsmouth.

What will you be doing?

As a Systems Administrator you will manage and maintain IT services and network installations in WiggleCRC offices and be a 3rd line technical resource. Provide technical advice, implement industry best practices and take a technical role within the team. 

Supporting the Wiggle business in the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and Telecoms services. 

Responsible for ensuring IT can meet all SLAs for incidents, requests and up time for any services that are time dependent and are also responsible for ensuring that the critical infrastructure which underpins the business is highly available and able to support business needs. The team maintains, supports and monitors all aspects of WiggleCRC infrastructure. Members of the team must be security aware and be cognizant of the risks and threats encountered in today’s IT landscape. They ensure that the estate is secure and compliant with policy and are also involved in website process management, deployment and change management. 

Your key Accountabilities will  be to:

  • To Support, Maintain and Monitor a diverse range of server and Network infrastructure. 
  • Work well within a team, with strong customer focus, and sense of ownership. 
  • Able to create and collaborate with others. 
  • Creation and maintenance of technical documentation. 
  • Fulfil a technical role in the IT Services team, providing knowledge-transfer to team-members when experience dictates. 
  • Liaising with 3rd party vendors and managed service partners to deliver a highly available always-on service. 
  • Managing incidents, service requests and following the change management process for Production Services team. 
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems. 
  • Making recommendations for system improvements optimizations and efficiencies.  

Experience:

eCommerce background will be highly regarded. With Specific, area’s around ERP (Oracle), Warehouse Management (RedPrarie) and/or Commerce (CommerceTools). 

  • Good Cloud Technology Experience in Platforms such as: Azure, GCP or OCI 
  • Both Linux and Windows Server Knowledge 
  • Knowledge and Understanding Standard Infrastructure Technologies. Including, but not limited to: Virtualisation, Backup, Storage, Active Directory, Monitoring, Certification Authorities etc. 
  • Knowledge and understanding of standard Networking concepts. Including but not limited to: Layer 3 Routing protocols, routing protocols and IPSec/SSL VPN, Network Loadbalancing and Loadsharing, Basic Layer 2/Layer 3 troubleshooting commands and how to use them. etc 
  • Working knowledge of REST APIs 
  • Experience supporting message queuing systems 
  • Other key areas SSH, GIT, Packer, Terraform, Power Platform, Ansible, Automation 

Qualifications:

Batchelors Degree in Computer Science or a related field, and/or relevant work experience/qualifications. 

  • 2+ years’ experience of:  
  • Application and Server infrastructure administration 
  • Hypervisors and virtualization technologies 
  • Microsoft SQL Server Administration 
  • Cloud platforms such as Azure, Google Cloud, AWS or OCI. 

International Trading Executive

Job Title:  International Trading Executive

Location:  Portsmouth

Position type: Permanent

WiggleCRC are looking to recruit an experiencing Trading Executive to join the team in Portsmouth

What will you be doing?

Reporting to the Head of International & Pricing, within the Commercial function. The International Trading Executives role will be to drive our international expansion, by providing insight into our trading performance, and help achieve our customer and financial goals. Whilst working closely with teams across Commercial, Finance, Marketing and Operations

Key Job Accountabilities:

  • Conduct analysis that will aid the understanding of over/under performance to KPIs
  • Collaborate with Merchandising teams to identify areas of opportunity, and develop tactical responses to trade
  • Support financial budgeting process, forecasting sales performance, and identify building blocks to reach financial goals
  • Provide ad-hoc benchmarking of our proposition to local competitors
  • Build business cases to quantify and articulate the benefits of propositional improvements

Experience:

  • Experience working in ecommerce/retail preferred
  • Basic understanding for how ecommerce KPIs impact performance
  • Commercial awareness to support prioritisation
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear recommendations
  • Proven track record of high achievement in academics and professional endeavors

UX Designer

Job Title:  UX Designer

Location:  Portsmouth

Position type: Full time, Permanent 

WiggleCRC are looking to recruit an experienced UX Designer to join the ride!

What will you be doing?

You will be responsible for the UX design and actionable customer research across allocated workstreams for both Wiggle & CRC. You will identify customer pain points through quantitative and qualitative methods and propose solutions that always promote user needs that drive business goals.

Responsibilities:

  • Working in cross functional workstreams and contributing towards shared annual and quarterly goals through delivering high quality design and research. Influencing product roadmaps and working closely with Product Owners and technical teams to achieve success.
  • Produce and present a range of high-quality creative deliverables including wireframes, prototypes, user journeys and usability reviews. Being an advocate of mobile first design.
  • Delivering high quality actionable research that contributes to team goals and influences strategy and roadmap through highlighting opportunities and customer pain points. Being proactive and resourceful. Being an advocate for a test and learn approach to all design work.
  • Deliver designs which adhere to responsible accessible design standards, meeting the latest guidelines.
  • Proactively supporting the wider design workstreams on customer centric design best practice and getting buy in on better ways of working.

Experience:

  • Previous UX Design experience and best practices
  • Proficient in UX design and prototyping tools such as Axure, Figma
  • Experience in use of digital research tools such as Google Analytics, Hotjar, Usertesting.com or equivalents
  • Experience working in an Agile development environment
  • Device-agnostic approach to design
  • Solid understanding of UX customer-first best practice and web standards

Service Desk Analyst

Job Title:  Service Desk Analyst  

Location:  Portsmouth 

Position type: Full time, Permanent 

WiggleCRC are looking to recruit a Service Desk Analyst to join the ride in our Portsmouth office!

The IT Service Desk are the first point of contact for all IT related incidents and requests and should endeavour to resolve issues at the first point of contact.

What will you be doing? 

You will co-ordinate the effort and manage the SLA for incidents, problems and requests from first point of contact to completion.  The role is accountable for accurate and timely updates from resolver teams, linking incidents to problems, identifying problem through trend analysis.

Responsibilities

  • Act as the single routine contact point, receiving and handling requests for support to the Wiggle business.
  • Responds to a broad range of service requests for support by providing information to fulfil or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Provide cover for the IT Zone between the hours of 8am-6pm.
  • Liaise with 3rd party suppliers in line with all agreed support contracts
  • Contributes to the creation of support documentation.
  • Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate.   
  • Maintains records and advises relevant persons of action taken.
  • Monitors service delivery performance metrics and liaises with managers and customers to ensure that Service Level Agreements are not breached without stakeholders being given the opportunity of planning for a deterioration in service
  • Assists in the investigation and resolution of issues relating to applications.  Assists with specified maintenance procedures.
  • Receives and responds to routine requests for security support.  Maintains records and advises relevant persons of action taken.  Assists in investigation and resolution of issues relating to access controls and security systems. 
  • Ensures that the appropriate action is taken to anticipate, investigate and resolve problems in systems and services.  Ensures that such problems are fully documented within the ITSM Toolset.  Coordinates the implementation of agreed remedies and preventative measures.
  • Engages with IT Delivery and Technology streams to confirm that changed or new services meet the service acceptance criteria and the required standard.  Feeds into the change management processes.
  • Assist in identifying and implementing Service Improvements Supporting users at offices in various geographical locations. Travel may occasionally be required
  • ​The ideal candidate will have experience working in IT at either Service Desk level or Deskside Support. This role offers an exciting opportunity for someone looking to use their skills in Powershell, Active Directory and SCCM, to make efficiencies and automate some of our manual processes. A proven ability in analysing and solving problems, through previous experience.

Experience: 

  • ITIL Foundation or Knowledge and understanding of ITIL framework.
  • Windows 10 administration experience.
  • Active Directory Management
  • SCCM
  • Powershell
  • Microsoft 365 
  • Remote access tools

 

Talent Acquisition Specialist

Job Title: Talent Acquisition Specialist

Location: Citadel, Bilston

Position type: Full time, Permanent

WiggleCRC is looking to recruit a Talent Acquisition Specialist to join the ride!

What will you be doing?

You will be responsible for delivering a full end-to-end recruitment service to the business (from role identification through to a candidate starting in the business) by proactively planning, attracting, sourcing, and maintaining a pipeline of existing and potential candidates to meet the variable business requirements. This is achieved through establishing meaningful relationships with the business, to allow a true understanding and partnership.

Responsibilities:

  • Management and review of the sourcing strategy for each role, communication, and follow-up with recruiting managers. Designing and executing the recruitment plan.
  • Managing the candidate journey, directly sourcing, de-briefing, and providing constructive feedback
  • Organize and/or attend career fairs, assessment centers, or other events.
  • Participation including leading in interviews with managers ensuring that interview criterion and assessments are agreed in advance with hiring managers ensuring best practice is adhered to.
  • Managing the job offer process and ensuring correct paperwork is collected including obtaining the right to work documents
  • Work on passive candidate pipeline development, market intelligence gathering, talent acquisition projects as well as other duties and projects as assigned. Keeping up to date with recruitment trends
  • Partner with the Director of HR, and wider business to successfully deliver business projects

Experience:

  • 3 years experience as a Talent Acquisition Specialist in in-house recruitment (Experienced in Operations Recruitment desirable)
  • Some experience in an agency environment, sourcing and screening candidates for a variety of live vacancies across multiple functional specialisms, geographies, and levels would be desirable
  • Experience in full-cycle recruiting and candidate management.
  • Understanding of a broad range of selection methods.
  • Proven creative ability in developing and implementing effective candidate sourcing strategies and proficiency in the use of social media and job boards.
  • Effective capability indirect sourcing including the ability to use search strings (e.g. Boolean) to search LinkedIn and job boards
  • Experienced in all elements of the recruitment process including candidate attraction, candidate qualifying, networking, assessing, recruitment-related legislation, stakeholder management.
  • Working knowledge of Applicant Tracking Systems (ATS) and databases.
  • Proficient with Microsoft Excel including pivot tables and formulas
  • Strong skills and experience recruiting passive candidates for niche positions.

Profit Protection Assistant

Location:  Portsmouth  

Position type: Full time, Permanent  

 

WiggleCRC are looking to recruit a Profit Protection Assistant to join the ride.  

 

What will you be doing 

 

You will support the group in identifying and managing areas of risk and shrinkage. This is to be achieved through: 

  • Payment fraud control – Manually reviewing and screening of inbound customer orders to detect and remove fraud.  

  • Assisting with customer contacts in regards to suspected fraudulent activity encountered.  

  • Reconciliation and analysis of data regarding stock, goodwill and compensation to identify risk.   

  • Reporting - Provide the business with analysis of findings and recommendations.   

  • Risk identification – Review internal processes to identify areas of risk and provide recommendations.  

  • Support in operational process of Group Staff Discount scheme. 

 

 

Responsibilities:  

  • Working as a team to screen customer orders and stop orders being accepted on stolen payment cards.   

  • Internal reconciliation and reporting of stock, goodwill, free of charge orders, misc credits, staff sales, promotional vouchers, internal processes.  

  • Pro-active analysis of pricing to establish any onsite errors with escalation where required.  

  • Challenging current processes where risk is apparent and providing solutions to fix. 

  • Assistance where necessary to the lost in post function. Working with the Operations team and external couriers to ensure an efficient service is in place. 

  • Provide reporting and challenging chargebacks which have been issued by the card holder’s bank. 

  • Analysis of affiliate orders to ensure the correct levels of reward is issued. 

  • Support in managing the internal group staff discount scheme. 

 

 

Experience:  

 

  • Experience in a Customer Service role 

  • Experience of the risks that are presented to online retailers from internal and external threats. 

  • The confidence to directly approach internal and external relations, challenge current processes and build foundations for future working.  

  • Ability to identify trends 

 

Warehouse Team Leader - Bike Build - Bilston

Job Title: Warehouse Team Leader - Bike Build  

Location: Citadel, Bilston

Position type: Full time, Permanent

As a Team Leader with within our Bilston distribution centre, you will work alongside an experienced team managing the assembling and quality checking of bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer.

As the Warehouse Team Leader you will manage an area of the operation as directed to a high operational standard, through delivery of agreed service levels and KPI targets, managing the team in the work area, ensuring that the work is assigned appropriately and that the team work accurately and efficiently in accordance to performance targets as well as safety protocol.

·Work as part of the leadership team supporting the FM to deliver effective operational performance and in exceeding KPI measures.

·Drive high standards to ensure that company fulfilment targets are met

·Work with other team leaders and departmental managers to allocate resources appropriately to relieve work pressures where required

·Manage attendance process, including return to work interviews, sickness absence meetings, welfare meetings, OH referrals etc ensuring full compliance with HR guidelines

·Undertake colleague performance reviews in a constructive and productive way ensuring that colleagues understand performance targets and expectations and have improvement plans in place where required

·Drive Continuous Improvement across the site by using MBWA (Management by Walking Around) and 5s

·Set the next shift up for success by ensuring that there is an accurate handover in place.

Who are we looking for?

·Experience working in a warehouse or operations environment

Competencies:

·High levels of accuracy and attention to detail

·Confident and able to direct others in a positive and motivating way

·Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

If working alongside some for the most creative people isn’t enough, we offer you:

Change and Release Analyst

Job Title:  Change & Release Analyst

Location:  Portsmouth

Position type: Part time 16 hours a week, Permanent

WiggleCRC are looking to recruit a Change and Release Analyst to join the ride.

What will you be doing?

You will be responsible for ensuring efficient and prompt handling of change, coordination of releases, and effective handover of projects for IT Service Operations.

Responsibilities:

·       Managing change through the Change Management lifecycle, ensuring the appropriate information and approvals are obtained and recorded

·       Communicate change, where required, to various areas of the business

·       Work with third party support teams to schedule requested and required changes into live environments

·       Engage with project teams, as a single point of contact, to transition the project into live services, for the IT Service Operations teams

·       Coordinate the creation and completion of artefacts as per the Service Introduction Process

·       Support the deployment of code releases into the live environments

Skills:

·       Effective at communicating to and with varying audiences and people

·       Good attention to detail

·       Problem solving

·       Willingness to learn

·       Use of ITSM toolset preferred

·       Use of Microsoft Office products

Digital Marketing Analytics Manager

Job Title:  Digital Marketing Analytics Manager

Location:  Portsmouth or Belfast 

Position type: Full time, Permanent

As Digital Marketing Analytics Manager, you will drive best value to the business from our marketing technology and third-party suppliers. You will act as expert in the ecosystem across the business, and how our solutions play a part within that. You act as technical lead for our development projects.

 

Responsibilities:

• Lead the Digital Analytics Technical Team and Agency. Recruit, retain and develop talent

• Manage data, where that data is not feed into the corporate business intelligence solution

• Enable the business to embed analytics with each new project, development, partner, brand and product

• Complete advanced Google Analytics implementations using Google Tag Manager and building or spec’ing Data Layers

• Provide live access to real-time customer data • Practical appreciation for managing large datasets

• Write new tags in Google Tag Manager using JavaScript / JQuery to extract, modify and utilize information on a website

• Assist with reviewing requirements, creating spec’s, naming conventions and plans for appropriate tracking of client websites

• Troubleshoot existing set ups, providing solutions or implementing the updates required

• Audit Google Analytics set-ups to ensure accurate reporting

 

Who we are looking for:

• Experience with Google Tag Manager and/or other tag management platforms

• Best practice understanding of coding practices

• UAT testing experience

• Familiar with building data layers

• Experience working with digital marketing and user experience teams

• Ability to troubleshoot code implementations

• SQL experience - experience with BigQuery is a bonus

• Experience with statistical modelling languages (such as R or Python) – Not essential

• Willingness and enthusiasm to learn and try new things

• Experience with Google Cloud Platform Qualifications: Google Analytics qualification (Desirable)

Senior Growth Manager

Job Title:  Senior Growth Manager

Location:  Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Senior Growth Manager to join the ride!

What will you be doing?

You will be responsible for defining and delivering against a clear growth roadmap for both the Wiggle and Chain Reaction brand as well as consulting and supporting our wider product marketing teams who deliver for DHB, Fohn, Nukeproof, Vitus and other own brands.

Responsibilities:

  • Define a roadmap of channel agnostic growth initiatives based on insight and data
  • Develop the growth strategy and bottom up business planning in partnership with the brand management team
  • Own the loyalty scheme across both loyalty brands and optimise for long term growth and customer retention
  • Define promotions and voucher approach
  • Work hand in hand with the product team to ensure we have a clear roadmap of growth initiatives
  • Develop approaches for boosting virality onsite and across marketing channels, introducing new channels where needed

Experience:

  • 8 years experience in growth or product growth teams
  • 3-5 years leadership experience
  • Proficient in Microsoft Excel
  • Experience in using data, and visualizing it for the end user
  • Tableau or other visualization software experience
  • Google Analytics experience
  • Relevant analytical experience within the retail sector, working with large volumes of data and customer numbers

Insights Manager

Job Title:  Insights Manager

Location:  Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Insights Manager to join the ride!

What will you be doing?

You will be responsible for defining and executing against a roadmap of customer insight projects for both the Wiggle and Chain Reaction brand as well as consulting and supporting our wider product marketing teams who deliver for DHB, Fohn, Nukeproof, Vitus and other own brands.

You will be brand tracking at group and campaign level as well as a number of customer insight projects to help to understand our customer groups, define opportunities for the business to grow and continue the refinement of our customer segmentation.

Responsibilities:

  • Own group level Brand tracking
  • Define a clear roadmap of customer research projects and execute against that
  • Be the single source of truth for audience segmentation and own the continual refinement of who these are by category
  • Present continual insights to the marketing and wider business teams to improve customer understanding

Experience:

  • 5-8 years experience in customer research
  • Proven knowledge of research methodologies and how to deploy those throughout a business

 

Senior Analytics Manager

Job Title:  Senior Analytics Manager

Location:  Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Senior Analytics Manager to join the ride!

What will you be doing?

You will be responsible for defining the direction of marketing analytics and insight for both the Wiggle and Chain Reaction brand as well as consulting and supporting our wider product marketing teams who deliver for DHB, Fohn, Nukeproof, Vitus and other own brands.

Responsibilities:

  • Run the insights function, including data (requirements for tracking, insight and execution) via the analytics function within this team
  • Deploy marketing reporting and tracking to the business
  • Provide leadership to the insights and analytics team to ensure we're delivering the 'so what' to the business
  • Definition of attribution approach and working with in-house or agency support to realise
  • Own the Marketing data tech stack to ensure data accuracy and transparency

Experience:

  • 8 years experience in customer research and analytics
  • 3-5 years leadership experience
  • Experience with Google Tag Manager and/or other tag management platforms
  • Best practice understanding of coding practices
  • UAT testing experience
  • Familiar with building data layers
  • Experience working with digital marketing and user experience teams
  • Ability to troubleshoot code implementations
  • SQL experience - experience with BigQuery is a bonus
  • Experience with statistical modelling languages (such as R or Python) – Not essential 
  • Experience with Google Cloud Platform
  • Proven knowledge of research methodologies and how to deploy those throughout a business

Junior Buyer

Job Title:  Junior Buyer 

Location:  Portsmouth 

Position type: Full time, Permanent 

WiggleCRC are looking to recruit a Junior Buyer to join the ride in Portsmouth. 

What will you be doing

You will understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Responsibilities: 

  • Cost price negotiations
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • Managing supplier relationships
  • New product / Brand trialling 
  • Communicating relevant details to the wider business (Marketing / International)
  • Accurate product and supplier data
  • Maintaining product ranges within the range plan parameters

Experience: 

  • Experience of Buying within a similar retailer, or interest in moving into buying within a fast paced online retailer. 
  • Good levels of product knowledge and passion for sports and understanding customers.  
  • Understanding of the principles of balanced attribute range building, and able to operate within the budgeted framework.
  • Experience of introducing new Brands or Products that prove successful