Arbejd hos Wiggle

Our History

 Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Come Join the Wiggle Team - How to Apply

 Come Join the Wiggle Team - How to Apply

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

How to Apply

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wigglecrc.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

We are always looking for talented individuals who are passionate about what they do! We offer rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

 

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we also offer you:

• Excellent career progression opportunities

• A company culture that promotes work life balance

• Commitment to continued learning and development

• 25 days annual leave, with an additional day after 3, 5 and 10 years’ service, to a maximum of 28 days

• Pension & Life Insurance

• Staff discount

• Healthcare Scheme and an Occupational Health service

• Flexible working hours are available for some of our roles

• Free tea and coffee

• Onsite parking

• Monthly company sporting events

• Casual dress

Senior Front- End Developer

Job Title:  Senior Front- End Developer

Location:  Portsmouth

Position type: Full time, Permanent

 

WiggleCRC are looking to recruit an experienced Senior Front-End Developer to join the team.

What will you be doing?

WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project.

You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce platform, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.

You will help us to define what a modern ecommerce site should be, both in terms of technology choices and architecture choices.

 

Responsibilities:

  • Build high quality web applications for WiggleCRC’s brands.
  • Act as an SME for web development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
  • Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
  • Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.
  • Help to maintain documentation of the software being developed to ensure common understanding within and outside the team. Help with service introduction of new features to the wider business.

Experience:

  • 5+ years industry experience as a software developer
  • Experience with JavaScript, TypeScript, CSS, HTML
  • Experience with modern web frameworks, React, Angular, Vue
  • Experience with web testing frameworks

Desirable Experience:

  • Experience with ecommerce
  • Experience CI tooling
  • Experience with cloud technologies
  • Experience with .net

Customer Service Adviser Product Expert

Do you understand the importance of outstanding customer service?

As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 3 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!

UI Designer

Job Title:  UI Designer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced UI Designer to join the ride!

What will you be doing?

You will be responsible for contributing to the development of the User Interface across all customer contact points at WiggleCRC with the aim of creating a seamless and consistent design language across each of the individual company brands.

Responsibilities:

  • Communicate design rationale and approach and how it relates to research findings, brand requirements and user needs. Prototype concepts from those designs for validation through testing.
  • Follow, contribute and maintain a shared design language system for each of our brands, for reuse across our digital platforms.
  • Design for mobile, tablet and desktop (device agnostic) using responsive web design and mobile first techniques.
  • Participate in and contribute to design critiques and post project reviews
  • Promote discourse about good design as a positive impact on the user. Promote UI within the company, especially around the design language systems that we create and maintain for the company to use.
  • Constantly review new developments within the design industry, identifying new trends in user interface design, industry tooling, and design processes. Be able to understand which parts of the design to retain and which to improve upon.

Experience:

  • 5+ years of previous User Interface Design
  • Proven ability to use various design tools such as Figma (would be our preferred choice) to create component libraries for design systems
  • Design system experience essential. Atomic Design systems, working with application like Adobe DSM, ZeroHeight
  • Good working knowledge of UX and Interaction Design
  • Previous experience iterating on high-fidelity mock-ups.
  • Previous experience working in an Agile environment with e-commerce industry knowledge would be highly advantageous.

 

German Translator

Job Title:  German Translator 

Location:  Portsmouth 

Position type: Full time, Permanent 

WiggleCRC are looking to recruit an experienced German Translator to join the team.

What will you be doing

You will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

Responsibilities: 

  • Translate website contents, product descriptions and marketing and digital contents  
  • Understand and learn WiggleCRC products 
  • Make sure the Translation Memory (TM) is organised and up-to-date  
  • Make sure the glossary/termbase is organised and up-to-date  
  • Assist the customer service team with incoming email and phone queries from customers 
  • Any translation and communication in any other foreign language as required by WiggleCRC 

Experience: 

  • Native standard of German as well as English
  • Deep understanding and excellent command of CAT tool 
  • Post-editing skill will be an advantage 
  • Creative writing skill will be an advantage 

 

 

Salesforce Lead Technical Developer

Job Title: Salesforce Technical Lead

Location: Portsmouth or Belfast

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Salesforce Developer to join the team in either our Portsmouth or Belfast office.

The Salesforce Tech Lead will effectively own the relationship with our Salesforce Account Team and will work to ensure we are using the tools within Salesforce effectively and that we have the right integrations to enable successful execution of cross-channel customer communications. The SPM will also oversee the build & delivery of all trade related emails across Chain Reaction Cycles and Wiggle.

What will you be doing?

  • Manage a team of CRM / Email Developers
  • Lead development and delivery of all trade emails for Chain Reaction Cycles and Wiggle
  • Maintain and develop strong links to Chain Reaction Cycles and Wiggle Brand Marketing teams to ensure trade and brand position requirements are met
  • Work closely with the Customer Journey Manager to structure and execute cross-channel communications to achieve the defined KPIs
  • Clearly define data requirements to enable execution of Customer Journey roadmap. Working closely with Marketing Data & Analytics to create data requirement briefs
  • Push our use of Marketing Tech to increase relevancy and personalistion
  • Own SMS, APP and further channel integrations / audience sharing to 3rd party marketing platforms
  • Have a clear understanding of the customer journey roadmap and work to configure the marketing technology to ensure delivery of same
  • Ensuring data tracking and tagging requirements are met
  • Working with our deliverability partners to maintain top delivery rates for all email campaigns

Who are we looking for?

  • 2+ years using an enterprise email marketing platform. Salesforce preferred.
  • Proven experience in creating, scheduling, testing, and executing one-time and automated email campaigns
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns. You must be very comfortable using data to make recommendations and drive decisions • Comfortable using and editing HTML, AMPScript / Java
  • Experience working with enterprise level email service providers such as IBM Marketing Cloud, Salesforce etc.
  • Sound knowledge of email best practices, industry trends, and laws regarding email communication (GDPR)
  • Excellent Microsoft Office skills, including a strong working knowledge of Excel. • Familiarity with Salesforce or other CRM systems
  • Experience in B2C marketing • Experience using SQL and similar queries to analyse data
  • Additional languages are a plus
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.
  • Solid communication skills and ability to communicate with senior stakeholders across a range of departments
  • Solid project management skills
  • Ability to manage, drive and motivate a multidiscipline team

 

Financial Reporting Manager

Job Title:  Financial Reporting Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Financial Reporting Manager to join the team!

What will you be doing?

You will provide support to the Head of Tax and be responsible for the integrity and accuracy of the technical and statutory reporting of the Group.  You will work closely with the wider Financial Control team to assist where possible and ensure accurate monthly consolidated management accounts.

Responsibilities:

  • Overview and maintenance of legal structure
  • Accuracy of month end accounting for all non-trading companies
  • Accuracy of the Group and Company Balance Sheets
  • Review of intercompany positions ensuring accurate consolidation accounting
  • Maintaining Fusion chart of accounts and ledger structure
  • Maintenance of controls risk environment
  • Maintaining technical papers to support the Groups accounting policies and judgements
  • Seeking continuous improvement in the area of technical accounting
  • Review of statutory accounts for all Group entities
  • Assisting the finance team in the monthly board pack preparation including preparation of the monthly cashflow
  • Management of the statutory audits for all companies and assisting with queries as and when required
  • Coordination of legal disputes and claims
  • Responsibility for FCA, ESG and other statutory reporting
  • Responsibility for Trademark portfolio, including renewals, registrations and oppositions
  • Line management of direct reports, including annual and ongoing performance appraisal
  • Feed into the corporate risk register

Experience:

  • ACA of ACCA Qualified
  • Practice trained with strong technical background
  • Experience of multiple company groups
  • Preferably experience in a finance team within industry
  • Application of IFRS in areas such as Business Combinations and Financial Instruments
  • Strong verbal and written communication skills
  • Advanced excel skills (Pivots, complex formulas, large data sets, etc.)

Treasury Manager 

Job Title:  Treasury Manager  

Location:  Portsmouth  

Position type: Full time, 12 Month Fixed Term Contract  

WiggleCRC are looking to recruit an experienced Treasury Manager to join the team in Portsmouth on a 12 month Fixed Term Contract! 

What will you be doing? 

You will oversee of all cash and gateway balances, management of currency and ensuring full reconciliation to sales. Manage the team for all Banking operations, Income reconciliation and Cash Flow Forecasting.   

Responsibilities: 

  • Managing a team of 4  
  • Maintain Bank accounts in 10 Currencies 
  • Review cash position for Supplier and other payments  
  • Foreign exchange of currency to ensure sufficient cash held in relevant currency and maximise cash holding 
  • Cash Flow forecasting 
  • Petty cash handling and reconciliation 
  • Prepare Bank payments for overseas suppliers and adhoc requests 
  • Month end reconciliations to Trial balance for all bank, cash in transit and payment gateway accounts 
  • Provision of ad-hoc analysis to Financial Controller 
  • Placing and settling forward currency contracts in line with the group hedging policy 

Experience: 

  • ACA, ACCA, CIMA or AAT Level 4  
  • Management of treasury function 
  • Team management experience 
  • Advanced level of Excel skills 
  • Good communication skills 

Customer Service Adviser

Customer Service Advisor | Portsmouth | Permanent Full Time

Do you understand the importance of outstanding customer service? Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during sale and after-sale queries related to all products, brands, and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 - 14:00

Week 3 and 4: 14:00 - 22:00 1 in 3 weekends, shifts between 10:00 - 18:00

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email.
  • Monitoring, responding, and resolving customer queries on Social media.
  • Monitoring and responding to customer reviews across various platforms.
  • Calling customers when they request a call back service to answer their queries / resolve any issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task.

Knowledge, Skills, and Experience:

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimize service delivery to our customers

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture that encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, and a smart casual dress code.

What’s next?

Are we the saddle to your bicycle? Well if so, come join the team and send over your CV to our Talent Team.

Why not stand out and send us your cover letter with your application. #comejointheride!

Digital Customer Acquisition Manager

Job Title:  Digital Customer Acquisition Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Digital Customer Acquisition Manager to join the Ride!

What will you be doing?

You will be responsible for the acquisition of customers through a range of targeted initiatives across paid social and display channels. You will also own the group affiliate strategy and work closely with our external media partner to deliver the campaigns and ensure integration & consistency across our media mix.

Responsibilities:

  • Own the end to end mid funnel strategy to grow new customer acquisition across a variety of paid media channels
  • Budget management across these initiatives
  • Responsibility for the consistency and cross channel integration throughout the funnel, ensuring brand guidelines are adhered to across our digital communications
  • Owning the customer audience targeting roadmap across all digital channels
  • Develop the WiggleCRC digital global trading plan for deployment through our external media partner
  • Owning our group affiliate strategy
  • Overseeing the planning & overseeing the execution of our campaigns with external media partner
  • Overall responsibility for maximising exposure & sales of our 3rd party services (insurance & cycle to work).
  • Provide strategic support of our digital marketing direction
  • Close working relationship to the Digital Performance Manager role to ensure paid social and performance channels work in unison
  • Reporting on weekly and monthly results including outcome of actions taken and development actions required.

Experience:

  • 5 years+ experience within a fast paced digital marketing environment
  • Leadership and management experience of team members covering a multitude of digital marketing positions
  • Experience working across mid funnel channels (not limited to Facebook Ads, Youtube & Display) & audience targeting
  • Owning agency relationships & stakeholder communications
  • Experience managing a team or agency fulfilling multiple digital channels
  • Beneficial to have experience owning digital campaigns on a global level

Digital Communications Assistant

Job Title:  Digital Communications Assistant

Location:  Portsmouth 

Position type: Full time, Fixed Term Contract June 2022

WiggleCRC are looking to recruit an experienced Digital Communications Assistant to join the ride on a Fixed Term Contract until June 2022

What will you be doing

As the Digital Communications Assistant you will support with the delivery of emails. 

Responsibilities: 

  • Support the technical deliverability of our Digital Comms. activity 
  • Provide Testing and Optimisation for our product-led trade appropriate  
  • Manage the upload of design code and assets to the Email System
  • Manage the publication of each Email Campaign (within defined templates)

Experience: 

  • Experience of marketing database systems
  • Technical knowledge and experience, with an appreciation of relational databases.
  • You will have an appreciation of customer communications systems
  • You will be a technically savvy individual with an appreciation for technical systems, in a customer focussed business.
  • Ability to provide technical problem solving, fixes and improvements. 
  • Technical experience with code and technological developments
  • Sound organisation and planning skills
  • Experience with presentation to a variety of audiences

Customer Service Team Leader

Job Title:  Customer Service Team Leader

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Customer Service Team Leader to join the ride in Portsmouth.

What will you be doing?

You will work as part of our Customer Services team, leading and developing the advisors to assist and support customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services. You will lead a multi-disciplinary and multi-lingual team across shift patterns, including weekends and Bank Holidays, to maintain service KPIs for global customers.

Responsibilities:

  • Lead and develop your team to ensure the delivery of world first class customer service through a trained and engaged workforce.
  • Ensure that ongoing quality checks are carried out and that everyone is given necessary training to do their job and progress within the organisation.
  • Take responsibility for customer service communication of your team by overseeing the quality of all standard letters and emails, ad hoc service communications, Live Chat, Reviews, Q & A, and the content of online customer help pages.
  • Review performance of all staff members and complete remuneration reviews.
  • Ensure own development is structured and managed accordingly with regular 121 meetings with line manager to review both individual performance and training needs.
  • Analyse daily, weekly and monthly performance statistics of all customer contact-driven workload to ensure excellent service is delivered across all contact channels for your team.
  • Ensure customer queries are answered promptly and completely via email or via the preferred communication channel requested by the customer, aiming for a “Fix First Time” result.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction. 
  • Ensure the economic and efficient use of staff under your control, through organisation and effective staff management.
     

Experience:

  • Previous experience of working in a Customer Service environment.
  • Experience of managing a team in a busy and challenging environment.
  • Strong written and spoken communication skills.
  • The ability to deal professionally with Wiggle staff at all levels.
  • Highly organised and personally productive.
  • Positive attitude.
  • Approachable.

Continuous Improvement Manager

WiggleCRC are looking to recruit an experienced Continuous Improvement Manager to work closely with the team at our Bilston distribution centre. The successful person will be a key driver of the optimisation of operational processes to enable the achievement of site performance targets, using appropriate work study techniques to measure and document operational processes, and implement sustained improvements.

What will you be doing?

 

Optimising operational process and engaging our colleagues in the optimizing of it is essential to the achievement of site efficiency, cost, quality and customer objectives. The role will apply robust and effective methodology to identify and implement process improvements, and then ensure continuing compliance, through appropriate documentation, auditing processes and performance standards. It will also ensure that targets are reasonable, and have considered the human element in them.

Key Job Accountabilities:

 

  • Analyse process and data to understand trends and recommend actions to drive forecasted benefits
  • Pro actively identify cost saving opportunities owning the process design, stakeholder management and cost benefit analysis and embed the full solution
  • Identify task elemental fluctuations and produce seasonal performance metrics based on these
  • Own the end to end performance management process including performance targets, operational compliance and senior team reporting
  • Manage the audit team to assess process compliance and identify and implement monitoring for customer service metrics
  • Be an active member of the site leadership team helping to steer the direction and performance of the site in line with the site 3 year plan
  • Own the standardisation of the site process driving consistency and efficiency
  • Identify quality measures for the site and introduce quality assurance into process and reporting
  • Manage the operational planning process producing headcount requirements to strict volume/cost targets
  • Manage the training process across site and maintain the skills matrix

 

Who are we looking for?

 

  • Experience in project initiation and governance
  • A work time practitioner with Tectime / Timedex capability
  • Adept at volumetric, space, design and resource planning
  • Experience in the use of project management (PRINCE2) methodology an advantage
  • Risk Analysis experience
  • Able to train and perform processes
  • Time management and IMS certification an advantage


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide


Accounts Payable Assistant

Job Title:  Accounts Payable Assistant

Location:  Portsmouth

Position type: Full time, Fixed Term Contract till July 2022

WiggleCRC are looking to recruit an Accounts Payable Assistant to join the team in Portsmouth on a Fixed Term Contract till December.

You will be responsible for entering supplier invoices into Oracle, you will also be adjusting any price or quantity discrepancies following an investigation by the buying and replenishment assistants.

What will you be doing?

  • Ensure Purchase Invoices agree to stock received
  • Post Supplier invoices to Purchase Ledger 
  • Maintain disputed invoices and returned goods lists
  • Investigate discrepancies on agreed discount rates with Suppliers

 

Who are we looking for?

  • Experience of invoice processing in a £100m+ accounts payable function
  • Experience of Oracle or other ERP system (desirable)

Business Analyst

Job Title:  Business Analyst

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Business Analyst to join the team.

What will you be doing?

You will analyze, design and document solutions to meet the business objectives to support development teams in the delivery of projects.

Responsibilities:

  • Works with business teams to identify, understand, prioritise and document business requirements, systems impacts and acceptance criteria.  Collate and analyse performance data to ensure informed decisions.
  • Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration.
  • Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Support the development team to write scenarios / user stories / acceptance criteria, agree work packages / sprints and produce estimates.
  • Identify any business readiness tasks required to support delivery.
  • Verify and accept the delivered work packages ensuring the development fulfils the business requirements.  Provide support to the test team and business teams to complete functional and acceptance testing.
  • Prepare the handover of products to the business and support teams through showcases and by documenting any business processes changes and producing user guides.
  • Track and report on task progress.
  • Take part in any ad hoc project work improving the performance of the business as and when required
  • Investigate, identify and present where appropriate, new technologies or processes.

Experience:

  • Demonstrate experience of working in a business analyst role, preferably within the retail industry, specifically ecommerce channels. 
  • Experience working within the mobile channel and on international / multi-lingual sites would be an advantage.
  • Experience of working within an Agile / Scrum project environment.
  • Ability to translate complex business problems and requirements into well written, concise user stories that can be read and understood by business owners, developers and testers alike.
  • You will have a good eye for detail and be able to demonstrate the ability to produce clear, concise, well supported documentation.

Systems Administrator

Job Title:  Systems Administrator

Location:  Portsmouth/ Wolverhampton

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experience Systems Administrator to be based at our distribution centre in Bilston or our Head office in Portsmouth.

What will you be doing?

 

 

As a Systems Administrator you will manage and maintain IT services and network installations in WiggleCRC offices and be a 3rd line technical resource. Provide technical advice, implement industry best practices and take a technical role within the team. 

 

Supporting the Wiggle business in the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and Telecoms services. 

 

Responsible for ensuring IT can meet all SLAs for incidents, requests and up time for any services that are time dependent and are also responsible for ensuring that the critical infrastructure which underpins the business is highly available and able to support business needs. The team maintains, supports and monitors all aspects of WiggleCRC infrastructure. Members of the team must be security aware and be cognizant of the risks and threats encountered in today’s IT landscape. They ensure that the estate is secure and compliant with policy and are also involved in website process management, deployment and change management. 

Your key Accountabilities will  be to:

 

  • To Support, Maintain and Monitor a diverse range of server and Network infrastructure. 
  • Work well within a team, with strong customer focus, and sense of ownership. 
  • Able to create and collaborate with others. 
  • Creation and maintenance of technical documentation. 
  • Fulfil a technical role in the IT Services team, providing knowledge-transfer to team-members when experience dictates. 
  • Liaising with 3rd party vendors and managed service partners to deliver a highly available always-on service. 
  • Managing incidents, service requests and following the change management process for Production Services team. 
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems. 
  • Making recommendations for system improvements optimizations and efficiencies.  

Experience:

eCommerce background will be highly regarded. With Specific, area’s around ERP (Oracle), Warehouse Management (RedPrarie) and/or Commerce (CommerceTools). 

  • Good Cloud Technology Experience in Platforms such as: Azure, GCP or OCI 
  • Both Linux and Windows Server Knowledge 
  • Knowledge and Understanding Standard Infrastructure Technologies. Including, but not limited to: Virtualisation, Backup, Storage, Active Directory, Monitoring, Certification Authorities etc. 
  • Knowledge and understanding of standard Networking concepts. Including but not limited to: Layer 3 Routing protocols, routing protocols and IPSec/SSL VPN, Network Loadbalancing and Loadsharing, Basic Layer 2/Layer 3 troubleshooting commands and how to use them. etc 
  • Working knowledge of REST APIs 
  • Experience supporting message queuing systems 
  • Other key areas SSH, GIT, Packer, Terraform, Power Platform, Ansible, Automation 

 

Qualifications:

Batchelors Degree in Computer Science or a related field, and/or relevant work experience/qualifications. 

  • 2+ years’ experience of:  
  • Application and Server infrastructure administration 
  • Hypervisors and virtualization technologies 
  • Microsoft SQL Server Administration 
  • Cloud platforms such as Azure, Google Cloud, AWS or OCI. 


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide


Tax Manager

Job Title:  Tax Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Tax Manager to join the ride.

What will you be doing?

You will provide support to the HTAC and is responsible for the integrity and accuracy of the tax, duty and VAT of the Group.  you will work closely with the wider Financial Control team to assist where possible and ensure accurate monthly consolidated management accounts.

Responsibilities:

  • Management and support of one direct report;
  • Overseeing the customs warehouse operation and reporting on performance;
  • Completion of all VAT returns;
  • Monthly Reconciliation of VAT accounts;
  • Working with tax advisers to assist with the annual corporation tax returns and research and development claims;
  • Completion of tax notes to be included in the statutory accounts;
  • Seeking continuous improvement in the area of customs warehouse, tax and VAT;
  • Active participation in projects to improve tax, VAT and financial reporting;
  • Assisting the wider Financial Control team where required;
  • Assisting the wider business with a focus on buying and merchandising to understand the impacts of VAT;
  • Assisting the wider business with a focus on operations to understand the duty regime and how cost savings can be realised;

Experience:

  • ACA, ACCA or CIMA qualified
  • Practice trained preferable
  • Technical accounting experience essential
  • Experience of large Groups, trading globally
  • Corporate Tax and VAT experience preferable but not essential
  • Strong verbal and written communication skills
  • Advanced excel skills

 

Business Systems Manager

Job Title:  Business Systems Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Business Systems Manager to join the team!

What will you be doing?

You will be accountable for the overall strategy and roadmap for a number of key back-end business systems.  You will lead the effort to deliver the required change with the help of 3rd parties, BAs, software developers, and others.

 

Responsibilities:

  • Maintain your product’s vision and roadmap for product development
  • Plan and prioritise development aligned with your product roadmap and vision
  • Foster your platform community of service providers and key stakeholders
  • Keep your stakeholders informed and involved with your product vision and Roadmap strategy
  • Partner with key contacts at service providers, understanding what they need and what they offer
  • Own your platform’s obligations to 24/7 operation and performance KPIs
  • Research ways to reduce cost, and reduce time to market in cooperation with other product owners and Business Systems Managers
  • Transform ideas and wishes into a structured delivery plan
  • Lead planning meetings, manage and be accountable for feature delivery
  • Provide and maintain documentation of your platform’s services, architecture and operation

 

Experience:

  • Previous working experience as a product owner, project manager, service manager or similar
  • Outstanding communication, presentation and leadership skills
  • Strong technical ability
  • Creative problem solver
  • Exposure to 24/7 service operations and cloud infrastructure
  • Managing stakeholders at all levels, including C level
  • Working with software management tools such as JIRA
  • Creating business cases, drawing value hypothesis and tracking impact of change

 

 

Project Manager

Job Title:  Project Manager

Location:  Portsmouth

Position type: Full time, Fixed Term Contract until April 2022

 

WiggleCRC are looking to recruit an experienced Project Manager to join the ride on a Fixed Term Contract until April 2022!

What will you be doing?

 

You will be responsible for delivering both tactical and strategic project(s) within a large transformation programme.  The transformation programme will aim to deliver remediation and cloud migration of the current ERP system (Oracle Retail) as well as implementation of new eCommerce platform.  We require a project manager to manage workstream(s) within these large programmes.

 

Responsibilities:

  • Be responsible for all aspects of project management; accountable for project delivery to agreed cost and time parameters.
  • Design and maintain the project plan within MS Project.  Assigning and tracking the tasks necessary to achieve each stage of the project.
  • Engage and manage project resources, both from the business and within IT to ensure project is kept on track.
  • Capture and manage RAID, highlighting any significant risks, issues or dependencies.
  • Capture and tightly manage project budget, both external and internal resource spend.
  • Create and update resource plans, highlighting conflicts to Project Sponsor and PMO Manager in advance of conflicts;
  • Ensure project documentation is current and available to project stakeholders as required;
  • Manage change requests to ensure delivery timelines are not blindly impacted and business value is assessed.
  • Complete project close, holding lessons learned workshops and handovers to business owners and IT Support and to evaluate the success of the project and the business learnings;
  • Take part in any ad hoc project work improving the performance of the business as and when required

 

 

Experience:

 

  • Previous retail industry experience is an advantage;
  • Experience of working on data and/or business reporting project is an advantage
  • Experience of working in a project manager role within an Agile software development environment
  • Good working knowledge of PRINCE2, PMBOK or similar would be an advantage.
  • You will have experience working on bespoke applications, although change delivery to enterprise-level retail systems would be an advantage.
  • You will have experience of delivery of business change projects, involving process improvements;
  • You will have experience working on multiple projects concurrently and be able to manage the priorities within your workload.

 


Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide


Apparel Designer

Job Title:  Designer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Apparel Designer to join the ride!

What will you be doing?

You will design products from concept to creation, working with designers, developers and merchandisers to deliver performance apparel/sportswear.

Responsibilities:

  1. To design innovative and good quality products for our target customer, ensuring commercial profit margins, in line with agreed strategy for each range.
  2. To ensure all products are designed within agreed brand guidelines, performance, innovation, originality and sustainability.
  3. Present designs for sign off in line with critical path, and then subsequently all key stage gates.
  4. Manage individual projects with supporting documentation, sampling & testing to a critical path, ensuring all products and ranges are launched on time.
  5. Manage and update range overviews
  6. Work with factories and partners to develop products in all aspects from trim to fit to fabric,
  7. Maintain full design records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  8. source new factories and partners to improve opportunities for future activity
  9. maintain knowledge in developing markets, technologies and design to ensure Wiggle Own Brands remain at the front of product developments

Experience:

  1. Minimum 3 years’ experience with a sportswear brand or a similar role.
  2. Creative design capability
  3. Technical garment creation skills
  4. Garment production knowledge
  5. Adobe Illustrator and Microsoft Office skills

 

International Trading Executive

Job Title:  International Trading Executive

Location:  Portsmouth

Position type: Permanent

 

WiggleCRC are looking to recruit an experiencing Trading Executive to join the team in Portsmouth

 

What will you be doing?

Reporting to the Head of International & Pricing, within the Commercial function. The International Trading Executives role will be to drive our international expansion, by providing insight into our trading performance, and help achieve our customer and financial goals. Whilst working closely with teams across Commercial, Finance, Marketing and Operations

Key Job Accountabilities:

  • Conduct analysis that will aid the understanding of over/under performance to KPIs
  • Collaborate with Merchandising teams to identify areas of opportunity, and develop tactical responses to trade
  • Support financial budgeting process, forecasting sales performance, and identify building blocks to reach financial goals
  • Provide ad-hoc benchmarking of our proposition to local competitors
  • Build business cases to quantify and articulate the benefits of propositional improvements

Experience:

  • Experience working in ecommerce/retail preferred
  • Basic understanding for how ecommerce KPIs impact performance
  • Commercial awareness to support prioritisation
  • Ability to generate and share innovative insights from analysis, and translate these into simple, clear recommendations
  • Proven track record of high achievement in academics and professional endeavors

 

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide


Customer Service Adviser Spanish Speaking

Are you a fluent Spanish speaker looking to further your career?

As a Spanish speaking customer service advisor you will be representing Wiggle, assisting and advising our Spanish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern Week 1 and 2 :06:00 - 14:00

Week 3 and 4:14:00 - 22:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Spanish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Customer Service Adviser French Speaking

Are you a fluent French speaker looking to further your career?

As a French speaking customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:06:00 - 14:00

Week 3 and 4:14:00 - 22:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Performance Marketing Manager

Job Title:  Performance Marketing Manager

Location:  Portsmouth

Position type: Full time, Permanent

 

WiggleCRC are looking to recruit an experienced Performance Marketing Manager to join the ride!

What will you be doing?

You will be responsible for working closely with our media agency to own our performance marketing activity, through the use of data (in the form of campaign measurement and analysis, reporting & budgeting) and feed management as well as developing a best-in-class digital marketing roadmap for change.

Responsibilities:

  • Overall responsibility for our digital performance marketing
  • Management of paid media feeds
  • Own the suite of digital marketing reports to analyse performance
  • In conjunction with external agency, adopt a digital marketing attribution model that maximises visibility across performance marketing channels
  • Work with external agency to create best in class change roadmap to automate and drive efficiencies
  • Create and own an incrementality roadmap across our digital marketing channels
  • Overseeing the external agency in day to day optimisations of our campaigns to meet targets
  • Provide strategic support of our digital marketing direction
  • Assist and support as required with business projects that require digital marketing involvement
  • Close working relationship to the Digital Customer Acquisition Manager role to ensure paid social and performance channels work in unison
  • Reporting on weekly and monthly results including outcome of actions taken and development actions required.
  • Budgeting and invoicing.

Experience:

  • 3 to 5 years years experience within a face paced digital marketing environment
  • Leadership and management experience of team members covering a multitude of digital marketing positions
  • Experience of working with paid media bidding platforms (Google / SA360 is an advantage)
  • Experience of managing paid media feeds
  • Ability to create complex reports and analyse large data sets
  • Experience with different digital attribution models
  • Owning agency relationships & stakeholder communications
  • Experience managing a team or agency fulfilling multiple digital channels
  • Beneficial to have experience owning digital campaigns on a global level