Kundeservice

Coronavirus (COVID-19)

Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

We are in unprecedented and very challenging times, and our priority is the health and wellbeing of our colleagues and customers. As an online retailer Wiggle is continuing to operate, and you can still place orders with us, although we have made significant changes to the way that we work to enable us to do this.

Deliveries

We are working hard with our delivery partners to minimise customer impact where possible. However, due to government restrictions and controls in place to reduce the spread of coronavirus, we are experiencing delays in delivery times to some territories. For more information on areas affected please see below, in the checkout, or please contact Customer Services for more information.

Our UK delivery partners have also put measures in place to ensure the safety of all parties by reducing contact with customers at the final point of delivery;
  • DPD – customers will no longer be required to sign handheld units and instead drivers will sign on their behalf
  • Parcelforce – drivers will sign handheld units with ‘COVID-19’ if customers do not wish to sign
  • Yodel – drivers will ask the customer to use their own pen to sign handheld units whilst the driver holds the scanner
  • Hermes – drivers will leave the parcel on the floor after ringing the bell to avoid handing the parcel to the customer

Wiggle safety measures

All Wiggle staff are working from home where possible. For our warehouse staff, we have introduced new measures to ensure that we minimise risks for colleagues and customers. These measures fully embrace all Government guidance, and include increased hygiene measures, revised shift patterns and minimal team contact.

Further guidance

For the latest information on coronavirus (COVID-19) please see https://www.gov.uk/coronavirus  and https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Coronavirus (COVID-19) Delivery Impacts

Coronavirus (COVID-19) delivery impacts

Due to government restrictions and controls in place to reduce the spread of coronavirus, we are experiencing disruption to deliveries in some territories.

Countries where deliveries may be delayed;

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Bulgaria
  • Cambodia
  • Canada
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark 
  • France
  • Germany
  • Germany
  • Greece
  • Hong Kong
  • Israel
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Latvia
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands 
  • New Zealand
  • Oman
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine 
 
 

Countries and postcodes where due to restrictions we are currently unable to deliver;

Austria
  • 6553, 6555, 6561, 6562, 6563, 6580, 6764, 6763, 6762, 6767, 6888
 
Bulgaria
  • 2770
 
France
  • 54000, 54110, 54112, 54120, 54153, 54210, 54330, 54630, 54710, 54810, 54850, 55000, 55012, 55014, 55150, 55170, 55210, 55300, 55400, 55430, 57100, 57150, 57180, 57181, 57190, 57192, 57200, 57270, 57283, 57290, 57300, 57301, 57320, 57330, 57365, 57380, 57400, 57401, 57410, 57415, 57420, 57430, 57450, 57455, 57500, 57506, 57580, 57600, 57602, 57730, 57740, 57830, 57870, 57890, 57910, 57920, 57925, 57970
 
Germany
  • 06917
 
Italy
  • 26821 - 26823 - 26827 - 26841 - 26844 - 26845 - 26847 - 26821 - 26823 - 26827 - 26841 - 26844 - 26845 - 26847 - 35030 - 83031 - 84035 - 84036 - 84030 - 84030 - 40059
 
Norway
  • 2448-2584, 7295-7387, 8003-9990
 
Portugal
  • 3880-XXX to 3885-XXX
 
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